Return Policy
Return Policy
Effective Date: April 20, 2025
At PACKTHC.COM / PACK THC, we want you to be satisfied with your purchase. If you're not completely happy, you can return your order within 7 days of receiving it. Please read the details below for the full return process.
Can I return what I ordered?
Yes! We offer a 7-day return policy from the date of delivery. However, there are certain conditions to ensure your return is processed smoothly.
Eligibility for Return:
- Products must be unused, undamaged, and in their original condition.
- If products have been used, broken, or lost, unfortunately, we cannot authorize a return.
Return Shipping:
- The buyer is responsible for shipping costs, unless the return is due to an error on our part (e.g., wrong product sent).
- If we sent you the wrong product, we will cover the shipping costs.
Refund Process:
- Once we receive the returned product and confirm it meets the return requirements, we will process your refund.
- Refunds will be issued to the original payment method used at checkout.
How to Initiate a Return:
- Contact Us: Please reach out to us at hello@packthc.com to start the return process.
- Provide Order Details: Include your order number and reason for return.
- Ship the Product: Once approved, securely package the items and send them to the return address provided.
Damaged or Defective Items:
If the item you received is defective or damaged, please contact us within 7 days of receiving it. We will arrange for a replacement or a full refund, depending on the situation.
Final Sale Items:
Items marked as final sale cannot be returned or exchanged.
For any questions regarding returns, please reach out to us at hello@packthc.com.